The customers’ needs to enter the verification code after placing an order, so that the orders are confirmed on spot.
In that case, our customer support team will make three call attempts to the customer contact details for order confirmation.
You can subscribe to become part of our loyalty program.
Unfortunately, the order cannot be modified once the order has been placed or confirmed.
The orders made online can be sent back to online purchase within 7 days. Customers can also change the order with nearby outlet within 7 days, but showing original slip is compulsory otherwise no exchange will be entertained. Exchange product must be in its original condition with tags and other accomplishment. Washed or used material cannot be exchanged.
. Cash on delivery (COD)
. Online payment
. Pay Pak
In case of International Orders, only payment transfer and Pay Pak is accepted. Logistic charges also lie with client. Our delivery partner is FedEx worldwide.
Not any gift wrap is used in particular, customer can gift any article to another person, whereas dedicated by will be mentioned as a original customer, but in this case payment shall be made through online payment transfer or Pay Pak facility.
All of our products will be delivered in 2-5 working days, depending on your delivery location.
We ship across the country. For international customers, we deliver, US, UK, Canada, UAE, Australia, KSA and South Africa.
We have articles as Unstitched and RTW (full) Ready to wear articles, containing size charts. Hence our customers can avail those articles. The articles are not customize according to client demands.
According to all mall and market timings.
Our new launching is according to the season, events, and market trends. Every month we have new launches in different categories like Unstitched, Ready to wear, Formal, Festive commix, and MM.
Most of our articles are sold through our e-store. Our concept stores are guide stores or display centers where we put limited stocks. The designs are there for a touch-and-feel experience to give the customer an idea of what the product looks and feels like in real.
You can reach out to us on our helpline: 0305-1114468 (111-HINT).
No, an item will only be reserved for you after you have confirmed your order at check out.
Our delivery charges are PKR 200 per order, if the size of order is below PKR 5,000/-
Where in case if the order is above PKR 5,000/-, there will no delivery charges.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city, and area code, while placing an order, given is accurate. On the second failed attempt, the item(s) will be returned to us.
Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.
Yes, you can place your order by calling us at 0305-1114468 and through messenger too.
Please ensure to provide the article number, color, and size of the products you wish to purchase.
To redeem a discount code, go to your cart and type in discount code below Order in the shopping bag, apply discount and proceed to check out.
GST or a Sales Tax is a tax placed on various products by the government of Pakistan.
The current rate is 12% for fabrics and 17% for non-fabrics.
If payments made via Credit/Debit Card are processed, you will receive refund into the source Account within 10 days from the time of Order cancellation.
You can also contact our Customer Service center by emailing us images of defected/wrong product at Order@hintonline.com.pk or calling us at 0305 1114468 within 72 hours of delivery.
All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).
We do replenish articles on our e-store (online), unless they have sold out entirely. In this instance, we advise you to keep an eye on our web page or you may visit the nearest store to check availability.